JetBlue Airways Review
JetBlue may be the most luxurious of the low-cost carriers, with free entertainment, Wi-Fi, power outlets, snacks, and other amenities. However, the base fare doesn't include a checked bag.
JetBlue averages more than 900 daily flights to nearly 100 destinations, including routes to Latin America as well as the Caribbean.
JetBlue breaks the bare-bones budget-airline model with many complimentary onboard amenities outshining the options available on other low-cost and even legacy carriers. Passengers can expect free snacks, non-alcoholic beverages, Sirius XM radio, and power outlets near their seats. Depending on the plane, there are either 36 or more than 100 free DirecTV channels on entertainment systems in each seatback, with movies available for a $5 fee. Complimentary Wi-Fi is also standard on most planes, and passengers can pay for faster connections. On red-eye flights, JetBlue provides Snooze Kits with earplugs and an eye mask, although a blanket or pillow costs $5 or $6.
JetBlue's seats are quite spacious. The coach seats have a pitch of 32 to 33 inches and a width of 17.8 to 18.25 inches. For an extra cost, travelers can upgrade to Even More Space seats with a 38-inch pitch, and Mint seats (similar to business class) are offered on certain coast-to-coast routes and on select flights to the Caribbean. The airline has even arranged access to two airport lounges in Jamaica -- especially uncommon among budget airlines.
Travelers can choose among different fare types -- Blue, Plue Plus, and Blue Flex -- when booking a flight. With the most basic Blue fares, there is a $20 or $25 fee for the first checked bag and a $35 fee for the second (JetBlue waives the fee for the first bag on some international flights). Blue fares have a change fee of $70 to $135 depending on the price of the ticket, although it's only $50 for same-day changes.
Of the airlines we compared, JetBlue scored second for fewest incidents of mishandled baggage and fewest general complaints during the first quarter of 2016, and it has been at the very top among low-cost carriers in J.D. Power's Airline Satisfaction Study for the past 11 years. On AirlineQuality.com, JetBlue reviewers give the airline an overall score of 6 out of 10 (relatively high compared to the other low-cost carriers), with 4 out of 5 stars for seat comfort and staff service.
The low fees, decent number of travel options, luxury amenities, and praise from travelers and industry professionals make JetBlue one of the best budget airlines.