Consistently good rates, weekend discounts, free pick-up and drop-off, many locations, and generally good customer service make this company a winner with both customers and experts. Enterprise also sits atop the J.D. Power and Associates list of the best rental car companies.
Enterprise Rent-a-Car is the cheap car rental company you see everywhere: the company claims to have a location within 15 minutes of most of the U.S. population. According to Enterprise Rent-a-Car reviews, customers do indeed appreciate the convenience of city, suburban, and airport locations. Enterprise gets a lot of mileage out of its free pick-up/drop-off service, which an Enterprise Rent-a-Car review on Epinions notes is particularly useful when you need to get your car to the repair shop. (An Enterprise driver will fetch you when you need to pick up a car and bring you back to wherever after dropping off the car.) Although some reviews on Viewpoints complain about lingering cigarette smoke in vehicles, reserved models that aren't available, and allegedly bogus claims of damage when cars are returned, other Enterprise reviews cite the helpful and friendly staff, wide selection of cars, and low prices as reasons to rent from Enterprise. In fact, Enterprise was ranked No. 1 by a J.D. Power & Associates review in 2009; customers awarded Enterprise five stars in all seven categories, including reservation process, vehicle condition, and costs and fees.
Getting down to rates, the prices at Enterprise are hard to beat. This cheap car rental company features daily rentals in the $20 to $35 range, and a $9.99-a-day weekend special from Friday through Monday that includes 100 miles a day. The company offers luxury cars, minivans, and SUVs, if that's what tickles your fancy; consumers posting Enterprise Rent-a-Car reviews on Yelp like the selection of cars at Enterprise locations in the Los Angeles area. There's also a program for business rentals that's marketed as a way to cut the costs of maintaining a vehicle pool for employees and another program for rentals of a month or more. Reservations are a snap to make online and representatives call to confirm the day before.
Like most inexpensive car rental agencies, Enterprise Rent-a-Car has its fans and its critics. Consumers' experience seems to vary from location to location. But in general, this cheap car rental company wins consumers over with its low prices and convenience.