Alamo Review

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Alamo does well in a variety of critical categories, including cheap rates, good customer service, wide vehicle selection, and good vehicle performance. It would help if Alamo had as many locations nationwide as the competition.

Alamo Rent A Car was one of the first rental car companies to set up shop and the first to launch online reservations. Consumers posting Alamo reviews on ReviewStream.com reserve high praise for the company's user-friendly site, noting its easy navigation and pre-registration options that let you bypass long lines at airport locations. The entire pick-up and drop-off process is hassle-free, notes a consumer in an review on Epinions, who expresses appreciative shock, particularly given that the vehicle was returned minus a license plate. Most reviews comment favorably on the simple reservation process, low rates and special promotions, and strong customer support that includes stepping up when there's a problem with a vehicle. Reviews on Yellowpages.com are generally upbeat about the service and the condition of the cars, but some customer reviews grumble that cars aren't clean, special requests for items like car seats aren't always honored, and some agents are rude; one review on Epinions notes that the rented car was let off the lot with an expired license plate tag and the driver was subsequently stopped by the police.

That said, many consumers still choose Alamo. They like the competitive prices, pre-pay option that shaves 10% off the rate with online reservations, free upgrades on some vehicles, variety of money-saving deals, and check-in convenience. One customer posting a review notes there are no surprise fees when dropping off the car and another who has 15 years of experience with the company says it's "impeccable."

Not everyone agrees, of course, but given some of the other choices out there, Alamo is a solid choice for your next inexpensive car rental. Alamo Rent A Car was one of the first rental car companies to set up shop and the first to launch online reservations. Consumers posting Alamo reviews on ReviewStream.com reserve high praise for the company's user-friendly site, noting its easy navigation and pre-registration options that let you bypass long lines at airport locations. The entire pick-up and drop-off process is hassle-free, notes a consumer in an Alamo review on Epinions, who expresses appreciative shock, particularly given that the vehicle was returned minus a license plate. Most reviews comment favorably on the simple reservation process, low rates and special promotions, and strong customer support that includes stepping up when there's a problem with a vehicle. Reviews on Yellowpages.com are generally upbeat about the service and the condition of the cars, but some customer reviews grumble that cars aren't clean, special requests for items like car seats aren't always honored, and some agents are rude; one review on Epinions notes that the rented car was let off the lot with an expired license plate tag and the driver was subsequently stopped by the police.

That said, many consumers still choose Alamo. They like the competitive prices, pre-pay option that shaves 10% off the rate with online reservations, free upgrades on some vehicles, variety of money-saving deals, and check-in convenience. One customer posting an Alamo review notes there are no surprise fees when dropping off the car and another who has 15 years of experience with the company says it's "impeccable."

Not everyone agrees, of course, but given some of the other choices out there, Alamo is a solid choice for your next inexpensive car rental.

Maralyn Edid

Maralyn is a veteran reporter, writer, researcher, and editor. From her early years at Crain's Chicago Business and the Detroit bureau of Business Week, then on to a long-term stint at Cornell University's ILR School and now at Cheapism.com, Maralyn has been -- and remains -- committed to getting ...

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