Hundreds of eCampus reviews at Reseller Ratings assign the online textbook vendor a grade that translates as okay but not great. Plenty of students have good things to say about the site's ease of use and praise the quality of the used and rented books, fast delivery, and affordable prices. But others rag on about orders that arrive late (despite a fee for expedited shipping) or not at all, arbitrary cancellations or error messages while trying to order, and books in poor condition. A customer service representative often responds to the grievances and might supply a UPS tracking number, note that deliveries are not possible over holidays or weekends, or point out that the billing information supplied didn't square with the credit card company's database. As always in this industry, some reviews posted on sites such as Viewpoints gripe about returned rentals that nonetheless incurred a late charge or a buyout fee because they weren't received on the other end.
ECampus launched as a digital textbook site, but the usual buying and selling of new and used books and rentals is now its primary business. This vendor also hosts a marketplace (where volumes might be cheaper than those in the company's own inventory and students can try their luck selling directly, with a 15 percent commission paid to eCampus). A loyalty program awards customers points they can trade for discounts on future orders.
Shipping is free for orders that exceed $59. Smaller orders cost $3 per shipment plus 99 cents per item for economy ground shipping. Expedited shipping, at a higher price, is also available. There's a 25-day window for returns (no opened CDs or DVDs) but also a 10 percent restocking fee, and the customer pays shipping. ECampus offers several rental options -- short term, quarter, or semester -- and shipping on rental returns is always free. Shipping for book buybacks is likewise on the vendor, which pays for books by check, direct deposit, or site credit.
Most digital textbooks are rented out for 180 days, but some have a shorter rental period of 90 days, and some also may be purchased. Etextbooks can be viewed through free eCampus apps for iOS and Android devices, PCs, and Macs, but the company also has recently partnered with VitalSource to deliver books through that platform. Electronic versions of the physical specimen come without bells or whistles, but users can search, highlight, copy/paste, and print. Some reviewers grouse about problems loading the apps and a lack of technical support.
In sum, eCampus is a basic textbook site with prices that are about average for this end of the college textbook market.