Chegg.com is among the largest players in the textbook rental industry but lets customers buy and sell books, as well. Chegg reviews are veer positive, with comments posted on Reseller Ratings indicating that prices are cheap, shipments arrive quickly, and used and rental textbooks are in good condition. Additionally, reviews say customer service is responsive to problems and queries and many report being paid the quoted amount for buybacks and receiving a check in short order. Generally speaking, Chegg fans consider the site trustworthy. The company also wins over some fans with its "do good" activities, such as co-sponsoring interns in Africa and participating in efforts to build homes for needy families. A review on Factoidz.com likes the pledge to plant trees when books are rented. Other customers, however, are less enamored. We read a number of Chegg reviews that complain about losing money when selling books back, orders that are cancelled arbitrarily, rude customer service, mistaken or excessive charges, and delivery problems when buying from third-party marketplace sellers.
Although nominally a textbook rental company, Chegg.com tries to be all things to all people: you can buy, rent, and sell books, download an app for and buy etextbooks, get homework help and see a student-generated review of your courses. Rentals cover a traditional semester, but if the timing at your school is different, all you need do is request an adjustment. Extensions run for 15, 30, 45, and 60 days or the equivalent of a quarter or semester; fees are assessed for overdue books. Return shipping on rentals is free. There's also a 21-day return window (14 days for etextbooks) if you don't like or need the book; you pay for return shipping. Minimal highlighting is permitted on rentals, but too much is a bad thing (as is any other type of damage) and will wind up costing you extra, as several Chegg reviews grumpily note.
Students are encouraged to interact with Chegg.com through Facebook, and social media seems to be a growing part of its business model. At the moment, though, renting remains its strong suit.
Textbook Prices by CampusBooks.com