Hundreds of eCampus.com reviews at Reseller Ratings assign the online textbook vendor a grade that translates as OK, but not great. Plenty of students have good things to say about the site's ease of use, quality of the used and rented books, fast delivery, and affordable prices. But others rag on about orders that arrive late (despite paying for expedited shipping) or not at all, arbitrary cancellations or error messages while trying to order, and books in poor condition. Customer service responds to the grievances aired in eCampus.com reviews posted at the above site by supplying the UPS tracking number, for example, by noting that deliveries are not possible over holidays or weekends, or by pointing out that the billing information supplied didn't square with the credit card company's database. And, as always in this industry, some reviews posted at Viewpoints gripe about returned rentals that nonetheless incurred a late charge or a buyout fee because they weren't received on the other end.
This vendor launched as a digital textbook site, but the usual buying and selling of new and used books and rentals is now its primary business. eCampus.com also hosts a marketplace where volumes might be cheaper than those in the company's own inventory.
Shipping is free for any order exceeding $59. Smaller orders cost $3 per shipment plus 99 cents per item for standard ground shipping. Expedited shipping, at a higher price, is also available. There's a 25-day window for returns (no opened CDs or DVDs, please) but a 10 percent restocking fee; the customer pays shipping. eCampus.com offers several rental options -- by the semester, quarter, or short term -- and shipping on rental returns is always free. Shipping for book buybacks is likewise on the vendor, which pays by check, direct deposit, or in-store credit (yielding 20 percent more in value than cash).
Digital textbooks are rented out for 360 days, and some may be purchased. Etextbooks can be viewed through free Coursesmart, Ingram Digital, or eCampus reader apps that can be downloaded to Android or Apple mobile devices or personal computers. Electronic versions of the physical specimen come without bells or whistles, but users can search, highlight, copy/paste, and print. We noted some grousing in eCampus.com reviews about problems loading the apps and lack of technical support.
In sum, eCampus.com is a basic textbook site with prices that are about average for this end of the college textbook market.