Chegg bills itself as a full-service student hub, but textbooks still rule at this site, with prices that Chegg reviews peg as middle of the road. Indeed, that characterization seems to capture the overall sentiment about Chegg. In comments posted on Reseller Ratings, the company scores fairly high, but reviewers nonetheless seem split overall. One student writes that customers have a love-hate relationship with the site.
Some reviewers express satisfaction with the operation, saying customer service is efficient; delivery is speedy; returns are easy; prices are fair; the condition of used and rental books is good. Others are less enamored. Critical Chegg reviews claim that agents are rude, buyback payments fail to arrive, tech support for ebooks is nonexistent, orders evaporate for no obvious reason, mistaken or excessive charges show up in accounts, and so on. The majority of complaints filed with the Better Business Bureau concern billing/collection and the product and service. The BBB site lists many problems as resolved.
A 21-day satisfaction-guaranteed return window is open for purchases and rentals of hard copies (return shipping fees of $5 per book, up to a maximum of $10 per box, are deducted from the refund). Ebook returns must be made within 14 days. Rental periods cover a traditional semester, but adjustments are possible where the term duration differs. Due dates may be extended for a fee, and overdue returns incur fines. Chegg buys back books and pays sellers by check or with store credit. The company guarantees the offer price for just seven days and won't honor the quote if the book isn't shipped by then, or if the condition doesn't match the student's description.
Shipping is free on orders exceeding $85 (with a sponsored coupon code). Charges for smaller orders and expedited shipping depend on speed. While awaiting delivery, customers get seven days of free access to the digital version of the book. Return shipping is free for rentals and buybacks.
Although nominally a textbook rental company, Chegg tries to be all things to all students. Customers can buy, rent, and sell books; buy or rent etextbooks and download a Chegg ebook reader; get homework help and buy study guides; search for jobs, internships, and scholarships; and even watch music videos. Although the site should appeal to students who want the full monty, we found many less-than-stellar reviews of its study services, and it doesn't particularly stand out for the usual business of buying, selling, and renting textbooks.