1-800-Flowers garners numerous complaints about late deliveries and otherwise problematic orders. The company refrains from tacking on a care-and-handling fee, like some other online flower delivery services charge, but prices are still middle-of-the-road overall.
Customer assessments of 1-800-Flowers are decidedly downbeat. The six-month rating on Reseller Ratings gives the company an average score of 0.17 out of 10 based on 1-800-Flowers reviews posted by more than 440 customers. Common complaints include rude customer service and inadequate communication about order status; company assertions that the arrangement featured online is no longer available or the local florist lacks the inventory; and orders that simply fail to arrive and others that are missing paid extras, such as candies, cookies, and stuffed animals. The scant complimentary 1-800-Flowers reviews posted at the site come from customers whose orders were delivered without problem and who appreciate the comparatively cheap prices and what they say is better-than-expected flower quality. We came across a few 1-800-Flowers reviews that acknowledge receiving refunds or other compensation for no-show or incorrect deliveries and a handful that commended on-time delivery and arrangements with pretty and fresh blooms.
Shipping charges for the dozen roses we priced out came to $14.99, slightly higher than the fee assessed by ProFlowers. Unlike its major competitors, 1-800-Flowers (starting at $69.98) refrains from adding a care and handling fee. The company maintains a variety of shipping rates, ranging from $6.99 for delivery in three business days up to $19.99 for Saturday delivery. Sunday and Monday deliveries are only available in some locations and only for same-day deliveries fulfilled by local florists. 1-800-Flowers maintains partnerships with several companies that offer special treats, such as The Popcorn Factory and Cheryl's Cookies. You can easily navigate from one site to another and complete your order with one checkout.
No doubt plenty of consumers have had a good experience with 1-800-Flowers, but they seem to be shy about trumpeting it in online reviews. Indeed, the vast majority of comments reveal scores of angry and disappointed customers.