Red Roof Inn Review
Red Roof Inn earns generally positive reviews, especially for upgraded properties. Guests say the company deals well with customer feedback.
Pros: Red Roof Inn boasts about its status as a top economy hotel chain. It was the USA Today Readers' Choice in 2014 and also fares well on other review sites. It earned high marks in J.D. Power and Associates' 2016 North America Hotel Guest Satisfaction Study, especially for the reservation process and secondarily for cost, services, and check-in/out. Although a small chain by budget hotel standards -- there are about 450 Red Roof Inn properties, mostly in the eastern part of the country -- amenities and solid performance at most locations earn it recognition. Guests reviews largely affirm the chain-wide surveys, most notably for locations that recently have been refurbished and upgraded and use the moniker Red Roof Plus+, including one on Long Island. Review comments about the high quality of service and the friendly, helpful staff are common.
Cons: For locations that haven't been remodeled, reviews howl about affronts such as bug infestations, broken fixtures, stained sheets, and managers who seem to be MIA when guests try to lodge complaints. One guest at a California beach town location writes on Yelp about hitting the nearest big-box store to buy sheets, towels, and disinfectant.
Amenities: Red Roof Inn offers the usual prized features, including free Wi-Fi and flat-screen TVs. Unlike the best economy hotel chains, this one does not guarantee free breakfast, although many properties do offer one. It also supports a rewards program called RediCard (affiliated with Visa) that gives members faster check-in, free bottled water, points toward a free night's stay, exclusive offers, and up to 20 percent off when booking at least two days ahead. The chain also stands out with a free pets-welcome-here policy (one per room), a perk pet-loving travelers laud while others, predictably, condemn.
Takeaway: The still-growing chain seems committed to customer service and comfort, and is investing in a sleeker, more modern aesthetic that should buoy its competitiveness. It's a good choice for travelers seeking economical lodging, especially if one of the updated properties is in sight.