Knights Inn Review
Free breakfast and a rewards program can't save this chain from scores of low ratings and reviews, mostly for old and unkempt facilities and indifferent service. The slight reduction in cost compared with our top picks isn't worth the gamble.
Compared with online comments about other budget hotel chains, Knights Inn reviews are weak. It has received the lowest rating for budget hotels in several hotel chain surveys (e.g., J.D. Power and Associates), results that are substantiated by disappointed guests who post reviews about individual Knights Inn properties. Many reviewers concede their low expectations for an inexpensive room but go on to write that even basic needs are barely met. Reviews at Travelocity frequently complain about dirty sheets, bugs, and old, uncomfortable mattresses. Adding insult to injury, they cite unfriendly or unhelpful staff, especially when dealing with the above problems.
And while guests seem satisfied with their stay at some properties, the franchise model means that low ratings for many Knights Inns make it hard to know in advance whether a particular location will prove satisfactory. Guests do like the posted prices, according to Knights Inn reviews, but our quick survey of several random locations found that prices on average are equal to, if not slightly more expensive than, other hotel chains we researched that score higher ratings.
Knights Inn isn't able to compensate for weak reviews with extra amenities. Free breakfast is offered only at participating locations, and free Wi-Fi or landline calls are not guaranteed. Reviewers frequently comment on outdated decor and worn furniture, and while the chain does participate in the Wyndham Rewards loyalty program, it doesn't seem worth a stay when brands with stronger reviews are part of the same program.
In sum, it's hard to accept Knights Inn's multiple shortcomings for the quid pro quo of a budget price.