Knights Inn Review
A solid rewards program can't save this chain from scads of low ratings, mostly for old and unkempt facilities and indifferent service.
Pros: Compared with online comments about other budget hotel chains, guest reviews of Knights Inn are noticeably weaker, although some patrons at some properties are satisfied with their stays. Reviews of a Knights Inn in south Florida on Orbitz, for example, average nearly 3 stars out of 5, with strokes for location and overall value. Guests also award decent marks for service and staff but assign a paltry grade for the hotel's overall condition.
Cons: Among the brands included in the 2016 J.D. Power and Associates North America Hotel Guest Satisfaction Study, Knights Inn ranks second from the bottom by a hair in the economy category, earning an overall score of 2 out of 5 points, with the highest mark (3 points) for check-in/out. These results are substantiated by disappointed guests who post reviews about individual Knights Inn properties. Many reviewers acknowledge their low expectations for an inexpensive room but go on to write that even basic needs are barely met. Assessments of various locations posted on sites such as Travelocity grumble about outdated decor and worn furniture, as well as dirty sheets, bugs, and old, uncomfortable mattresses. Adding insult to injury, unhappy patrons cite unfriendly or unhelpful staff, especially when dealing with these latter problems. And while guests appreciate the posted prices, according to reviews, our quick survey of several random locations found that prices on average are equal to, if not slightly higher than, other hotel chains that score higher ratings.
Amenities: Knights Inn takes pride in its no-frills profile, which translates as a place to sleep and shower with no guarantee of a free breakfast (but for coffee and tea) or even the availability of Wi-Fi. As part of the Wyndham Hotel Group, the chain offers a rewards program that includes points towards free nights at other Wyndham properties. Guests who stay two nights or more save $10 a night, and booking at least seven days in advance nets a 15 percent discount. Seniors age 60 and up save 10 percent, as do members of AAA.
Takeaway: Despite its budget prices and a rewards program on par with some of the top brands, it's hard to accept Knights Inn's shortcomings as highlighted in user reviews. Stopping at one of the chain's 400 or so sites may be something of a gamble.