Vonage Review



Vonage is a bit more expensive than other cheap VoIP services, but the company has a good reputation and users say the service works well. If you make international calls frequently, Vonage's World plan is a pretty good bargain.

Vonage is a hardware-based VoIP service that's been around for quite a few years, and Vonage reviews indicate that users are particularly fond of the low international calling rates. Reviews at Best Buy also comment on the reliable service and simple setup. Good customer support with online FAQs, tutorials, customer forums, and a troubleshooting section, in addition to a variety of calling plans, earn this provider high marks in a review at Top Ten Reviews. At several review sites, users report that sound quality is quite OK. On the downside, the cheapest rates come with an annual contract, so once you're in, you're in for a while; there is a 30-day money-back guarantee, however.

The Vonage adapter comes gratis and then you can choose the calling plan to suit your needs. The unlimited U.S.-Canada-Puerto Rico package costs $25 a month or the equivalent of $10 for the first three months and $25 a month thereafter with a one-year contract. Alternatively, you can choose a month-to-month or yearly contract for $12 or $20 a month that allows 300 or 750 minutes of local and long distance calls within the U.S.-Canada-Puerto Rico coverage area. An international plan (unlimited calls to landlines in 60 countries or to mobile phones in 10) is priced the same as the unlimited month-to-month and annual domestic plans; the enhanced international plan climbs to $30 with or without a 12-month contract (monthly charges for the first three months are $10) and gives you 250 minutes a month for calls to mobile phones in more than 40 countries. The Vonage plans offer free features such as call waiting, caller ID, three-way calling, call transfer, and call blocks. Taxes and fees are always extra.

Vonage's monthly unlimited plans are a bit steeper than some competitors' offerings, but the number of options means you can choose the service level that saves you the most money. Users also enjoy a wide assortment of standard features not often available with other VoIP providers. For hard-core international callers, Vonage is it.

Michael Sweet

Michael Sweet writes about consumer electronics. If something runs on electricity or ones and zeroes, he's interested in it. Sweet has written about PC technology and consumer electronics for 14 years.

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