NetTalk Duo Review

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Think Twice

The NetTalk Duo is dirt cheap, but many users complain about call quality and malfunctions when using this service.

This hardware-based VoIP service is dirt cheap, but many NetTalk Duo reviews express a variety of frustrations with it. Most of the complaints posted at Walmart concern equipment failures, dropped calls and others that don't go through, difficulty porting existing phone numbers, problems at renewal time, inadequate tech support, and unhelpful customer service; some grouse about call quality. Still, a majority of reviews at this site skew positive, saying the system is easy to set up, audio is OK, and the price is definitely right. We found a similar range of comments at Amazon, where NetTalk Duo earns a middling grade on average but the critics are loud, clear, and numerous. Note that several reviewers urge potential customers to get a router that is known to play well with the service; user forums at the company site or a Google search can point you in the right direction.

The first year is free with the purchase of the NetTalk Duo device, which costs $50. Starting in the second year the annual fee for unlimited calls within the U.S. and Canada is $30, plus local taxes and fees. For $120 a year you can make unlimited international calls to 60 countries. When it comes to features, NetTalk Duo is also a bargain; it offers call waiting, caller ID, voicemail, three-way calling, voicemail to email, 411 and emergency 911 calls, call forwarding and call blocking. You can transfer your existing phone number for a one-time fee of $20.

NetTalk Duo looks like a good deal on paper. It's very cheap, easy to install, and includes a slew of features -- more than those packaged in the basic plans of most competitors. That said, it's hard to ignore the many red flags about performance and customer support. For a few bucks more, you can buy better VoIP service.

Michael Sweet

Michael Sweet writes about consumer electronics. If something runs on electricity or ones and zeroes, he's interested in it. Sweet has written about PC technology and consumer electronics for 14 years.

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