Bath & Body Works Return Policy
Bath & Body Works' return policy is backed by a 100 percent satisfaction guarantee, which means if you're not satisfied with a purchase you can return it to any location or by mail at any time.
Bath & Body Works is a go-to shop for gift buyers seeking pleasant-smelling creams, candles, soaps, and sprays. The retailer also stocks a range of home spa goods, such as aromatherapy products and specialty lotions. Bath & Body Works' return policy is backed by a 100 percent satisfaction guarantee, which means if you're not satisfied with a purchase you can return it to any location or by mail at any time. Such a generous policy leaves no need for special holiday dispensation.
An original receipt or invoice warrants a full refund in the same form as the original payment. Without a receipt or invoice, the Bath & Body Works return policy allows an exchange or store credit based on the item's current price. Similarly, gift-receipt or gift-invoice holders can return items for store credit or exchange only; gift cards are non-refundable. If you discover that the price of an item falls within 14 days of purchase, the Bath & Body Works return policy offers a one-time price adjustment. This applies only to items bought in-store and the original receipt must be presented.
Most items can be returned to one of Bath & Body Works' many locations or through the mail. When packing items for shipping, be sure to keep the top half of the invoice for your records. The Bath & Body Works return policy notes that return shipping costs will be deducted from your refund. Gifts must be returned at retail shops.
When returning an item to a physical store, the Bath & Body Works return policy requires that you present the receipt/invoice or original proof of purchase. If you used a credit card to make the purchase you will be asked for that credit card so the value can be refunded to your account. In some cases you may be asked to show a government-issued ID, which the store uses to track returns and prevent abuse of the satisfaction guarantee.