Best Buy Return Policy Review

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The standard Best Buy return policy allows customers just 15 days to decide whether to keep or bring back an item. For the 2013 holiday season, Best Buy is loosening its return policy so that gifts purchased between Nov. 3 and Dec. 31 can be returned through Jan. 15.

Shoppers searching for consumer electronics often head to Best Buy. The standard Best Buy return policy allows customers just 15 days to decide whether to keep or bring back an item. For the 2013 holiday season, Best Buy is loosening its return policy so that gifts purchased between Nov. 3 and Dec. 31 can be returned through Jan. 15.

We found several small-print exceptions to Best Buy's return policies that are worth noting. Regardless when you purchase a Geek Squad Protection or Trade-In Plus plan -- even during the holiday season -- Best Buy will refund the full value only within the first 30 days; beyond that, you receive a pro-rated amount. If you purchase a new phone as a gift and buy a carrier contract along with it and/or a third-party contract such as satellite TV, the Best Buy holiday return policy does not cover the contract portion of the purchase. Items that may come in contact with your lips, such as microphones and harmonicas, and opened software, movies, music, etc. cannot be returned for a refund at any time. Ditto for downloadable content and personalized items.

Products bought online can be returned by mail, but you pay the full cost of shipping. (Any items bought through Best Buy's Marketplace must be sent back to the third-party seller.) To avoid shipping charges, though, just head to a store. Whether you send the merchandise or hand deliver it, you must provide a receipt, gift receipt, or packing slip for a return or exchange in addition to the original packaging, manuals, and accessories. Best Buy tracks returns, so be prepared to present a photo ID at the store. Your information will be stored in a secure database and if the company determines you're abusing the return policy, your return privileges could be temporarily suspended.

Louis DeNicola

Louis DeNicola is a freelance personal finance writer who specializes in credit, debt, and practical money-saving tips. He loves stacking savings opportunities to get amazing deals, traveling for free using credit card rewards, and teaching others how to do the same. Connect with Louis by visiting louisdenicola.com.

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