Toys R Us Return Policy
Toys R Us may be all about fun and games, but the Toys R Us return policy is relatively strict.
Toys R Us may be all about fun and games, but the Toys R Us return policy is relatively strict. The retailer generally accepts returns for up to 90 days for merchandise purchased at a store or online while placing a 15-day limit on computer hardware, including ereaders and tablets, and a 30-day limit on other personal electronics. The Toys R Us return policy further states that particularly large items, such as backyard play sets, pools, and water slides, cannot be returned once opened, nor can music, movies, video games, software, and trading cards. Aside from these exceptions, opened merchandise can be exchanged only for identical items. The standard Toys R Us rules prevail throughout the holiday season.
If you (or your child) receive a gift from Toys R Us and decide to return it, you have two options. The Toys R Us return policy says you can return the item at a store with a gift receipt or online packing slip and receive store credit, or you can send the gift back and the original purchaser will receive a refund. When returning items by mail, you'll need to use the Toys R Us Return Center and supply a reason for the return on the packing slip. All the original packaging and manuals must be included in the shipping box. If Toys R Us receives a return by mail that doesn't comply with its return policy, the customer may not be credited for the return.
Regardless where or how the item was purchased, Toys R Us will issue a refund, exchange, or store credit only if the merchandise is in new or like-new condition. Shipping charges are refunded only if the product arrives damaged or the shipment is a mistake. Any free item, such as a small toy, received with your purchase must also be sent back in order to claim a full refund. If you received a gift card at the time of your purchase, it must be returned with its full value; otherwise the spent value will be deducted from the refund.