Store Return Policy Comparison

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Retailer
Standard Return Window
Conditions
2013 Holiday Policy
Free Return Shipping
Special Rules for Select Items
Amazon
30 daysFull refund only to original purchaser. Amazon gift card for gift returns. Items must be in new condition.Qualifying items shipped between Nov. 1 and Dec. 31 can be returned until Jan. 31.For some itemsMore info
Barnes & Noble
14 daysOriginal receipt or packing slip for full refund. Gift card with gift receipt. Shrink-wrapped items can't be opened; no returns for Nook books.Items purchased between Nov. 14 and Dec. 31 can be returned until Jan. 31.NoMore info
Bath & Body Works
AnytimeOriginal receipt or invoice and card used for payment (and possibly photo ID) for full refund. Exchange or store credit without proof of purchase. Exchange or gift card with gift receipt.N/ANoN/A
Best Buy
15 daysOriginal receipt or packing slip, original packaging, and photo ID for full refund to original form of payment.Qualifying items purchased between Nov. 3 and Dec. 31 can be returned through Jan. 15.NoMore info
Cabela's
60-90 days, depending on itemReceipt or invoice for full refund. Gift card for lowest sale price without receipt. Exchange or gift card for gift returns. Photo ID for in-store returns.N/ANoMore info
Foot Locker
90 days for full refund, 365 days for gift cardReceipt or invoice for full refund. Items must be in new condition.N/AFor exchanges within 30 days of receiving the item; $6.99 for returnsN/A
GameStop
7-30 days, depending on itemOriginal receipt or packing slip for full refund or exchange. Gift card or exchange with gift receipt. Items must be unopened for refund.N/ANoN/A
Gap
45 daysItems must be unworn and unwashed for full refund. Bring receipt or invoice. Gift exchange or gift card with invoice. Some online purchases can be returned only by mail.N/AWith available prepaid UPS return labelMore info
Home Depot
30-90 days, depending on itemConfirmation email, receipt, or packing slip for full refund; some transactions can be traced. Gift card for gift returns.

N/ANoMore info
JC Penney
AnytimeOriginal receipt or gift receipt for full refund. Need photo ID for gift card without receipt. Items in good condition.N/ANoN/A
Kmart
30-90 days, depending on itemOriginal receipt, gift receipt, packing slip, or email confirmation for full refund. Photo ID may be necessary. Some opened items not accepted.

N/ANoMore info
Kohl's
AnytimeNo receipt for full refund if paid with credit card within past year; exchange or gift card if not. Gift card or exchange with gift receipt.N/ANoN/A
L.L. Bean
AnytimeNo receipt or packing slip for refund or store credit. Online return form and return label. Gift card or exchange for gift returns.N/AFor L.L.Bean Visa card holders; $6.50 otherwiseN/A
Lowe's
30-90 days, depending on itemProof of purchase for full refund, or credit card used for purchase or phone number provided at time of purchase.N/ANoMore info
Macy's
AnytimeProof of purchase for full refund. Otherwise credit for lowest price within past 180 days. Store credit for gift returns.N/AFor exchanges; $6.95 for returns, plus cost of insuranceMore info
Overstock
30 daysItems must be unopened for full refund to original form of payment.Items purchased between Nov. 1 and Dec. 31 can be returned until Jan. 31.NoMore info
Sears
30-90 days, depending on itemOriginal packaging, receipt, gift receipt, packing slip, or email confirmation for full refund. No refunds on open media or collectibles. Restocking fee may apply absent original packaging.Extended return period for qualifying items purchased between Nov. 17 and Dec. 24. 30-day return window closes Jan. 24; 60-day return window closes Jan. 24 or 60 days from purchase, whichever is later.NoMore info
Target
30-90 days, depending on itemReceipt or packing slip for full refund. Gift card for gift returns. Some transactions can be traced with credit card used for purchase. Opened items may be denied.For items with a limited return period purchased between Nov. 1 and Dec. 25, the return window begins Dec. 26.NoMore info
Toys R Us
15-90 days, depending on itemOriginal receipt or online packing slip for full refund for unopened merchandise. Exchanges for open items but some not accepted at all. Store credit for gift returns.N/ANoMore info
Victoria's Secret
90+ daysReceipt or invoice for full refund within 90 days, otherwise store credit. Invoice for exchange or gift card.N/ANo; $5.99N/A
Walmart
15-90 daysOriginal packaging but no receipt for refund (if less than $25), exchange, or gift card on in-store returns. Packing slip, order number, or email address of sender and original packing materials for return of online purchases.For qualifying items purchased between Nov. 1 and Dec. 24, normal return period begins Dec. 26.NoMore info
Zappos
365 daysOriginal packaging and items unworn for full refund to original method of payment. Exchange for gifts.N/AYesN/A