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Store Return Policy Comparison

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Retailer

Standard Return Window

Conditions

2013 Holiday Policy

Free Return Shipping

Special Rules for Select Items

Amazon

30 days

Full refund only to original purchaser. Amazon gift card for gift returns. Items must be in new condition.

Qualifying items shipped between Nov. 1 and Dec. 31 can be returned until Jan. 31.

For some items

More info

Barnes & Noble

14 days

Original receipt or packing slip for full refund. Gift card with gift receipt. Shrink-wrapped items can't be opened; no returns for Nook books.

Items purchased between Nov. 14 and Dec. 31 can be returned until Jan. 31.

No

More info

Bath & Body Works

Anytime

Original receipt or invoice and card used for payment (and possibly photo ID) for full refund. Exchange or store credit without proof of purchase. Exchange or gift card with gift receipt.

N/A

No

N/A

Best Buy

15 days

Original receipt or packing slip, original packaging, and photo ID for full refund to original form of payment.

Qualifying items purchased between Nov. 3 and Dec. 31 can be returned through Jan. 15.

No

More info

Cabela's

60-90 days, depending on item

Receipt or invoice for full refund. Gift card for lowest sale price without receipt. Exchange or gift card for gift returns. Photo ID for in-store returns.

N/A

No

More info

Foot Locker

90 days for full refund, 365 days for gift card

Receipt or invoice for full refund. Items must be in new condition.

N/A

For exchanges within 30 days of receiving the item; $6.99 for returns

N/A

GameStop

7-30 days, depending on item

Original receipt or packing slip for full refund or exchange. Gift card or exchange with gift receipt. Items must be unopened for refund.

N/A

No

N/A

Gap

45 days

Items must be unworn and unwashed for full refund. Bring receipt or invoice. Gift exchange or gift card with invoice. Some online purchases can be returned only by mail.

N/A

With available prepaid UPS return label

More info

Home Depot

30-90 days, depending on item

Confirmation email, receipt, or packing slip for full refund; some transactions can be traced. Gift card for gift returns.

N/A

No

More info

JC Penney

Anytime

Original receipt or gift receipt for full refund. Need photo ID for gift card without receipt. Items in good condition.

N/A

No

N/A

Kmart

30-90 days, depending on item

Original receipt, gift receipt, packing slip, or email confirmation for full refund. Photo ID may be necessary. Some opened items not accepted.

N/A

No

More info

Kohl's

Anytime

No receipt for full refund if paid with credit card within past year; exchange or gift card if not. Gift card or exchange with gift receipt.

N/A

No

N/A

L.L. Bean

Anytime

No receipt or packing slip for refund or store credit. Online return form and return label. Gift card or exchange for gift returns.

N/A

For L.L.Bean Visa card holders; $6.50 otherwise

N/A

Lowe's

30-90 days, depending on item

Proof of purchase for full refund, or credit card used for purchase or phone number provided at time of purchase.

N/A

No

More info

Macy's

Anytime

Proof of purchase for full refund. Otherwise credit for lowest price within past 180 days. Store credit for gift returns.

N/A

For exchanges; $6.95 for returns, plus cost of insurance

More info

Overstock

30 days

Items must be unopened for full refund to original form of payment.

Items purchased between Nov. 1 and Dec. 31 can be returned until Jan. 31.

No

More info

Sears

30-90 days, depending on item

Original packaging, receipt, gift receipt, packing slip, or email confirmation for full refund. No refunds on open media or collectibles. Restocking fee may apply absent original packaging.

Extended return period for qualifying items purchased between Nov. 17 and Dec. 24. 30-day return window closes Jan. 24; 60-day return window closes Jan. 24 or 60 days from purchase, whichever is later.

No

More info

Target

30-90 days, depending on item

Receipt or packing slip for full refund. Gift card for gift returns. Some transactions can be traced with credit card used for purchase. Opened items may be denied.

For items with a limited return period purchased between Nov. 1 and Dec. 25, the return window begins Dec. 26.

No

More info

Toys R Us

15-90 days, depending on item

Original receipt or online packing slip for full refund for unopened merchandise. Exchanges for open items but some not accepted at all. Store credit for gift returns.

N/A

No

More info

Victoria's Secret

90+ days

Receipt or invoice for full refund within 90 days, otherwise store credit. Invoice for exchange or gift card.

N/A

No; $5.99

N/A

Walmart

15-90 days

Original packaging but no receipt for refund (if less than $25), exchange, or gift card on in-store returns. Packing slip, order number, or email address of sender and original packing materials for return of online purchases.

For qualifying items purchased between Nov. 1 and Dec. 24, normal return period begins Dec. 26.

No

More info

Zappos

365 days

Original packaging and items unworn for full refund to original method of payment. Exchange for gifts.

N/A

Yes

N/A