Walmart vs. Amazon Verdict


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CATEGORY

WALMART

AMAZON

WINNER

WHY

Prices

$4,364.02

$4,325.64

Amazon

The shopping cart total was $38.38 less.

Electronics and Entertainment

Similar selection, low prices, but some gripes about fewer technical specs on equipment and no in-store preorder ability on hot items (e.g., the season's best video games yet to be released).

Ability to preorder not-yet-released video games is a major perk, guarantees getting a copy.

Amazon

Shoppers can preorder popular video games before release date to reserve a copy. The same can be done on Walmart.com, but not in the stores.

Clothes and Accessories

Straightforward store organization but limited brand options.

Department organization a bit confusing, but many more choices and brands -- even high-end brand names.

Amazon

Although it takes some time to narrow the search, nothing compares to the number of brands and styles offered through the site.

Toys

Smaller selection, low prices, free assembly on hard-to-put-together items like bikes.

Larger selection, some things a bit more expensive, no free assembly.

Walmart

You can't beat free assembly on complicated items, which Amazon cannot provide.

Kitchen, Bed, and Bath

Big selection, extremely low prices.

Hard to find certain items, prices on the high side.

Walmart

Extremely low prices.

Home Decor

Limited artwork and wall decor items.

Limited candle selection.

Walmart and Amazon

Walmart offers tons of candles and holders in different sizes, shapes and scents. Amazon has a huge selection of artwork.

Exercise Equipment

A bit more expensive with limited selection, no simple yoga mat.

Cheaper and larger selection.

Amazon

Large selection with slightly lower prices.

Travel

Decent selection, low prices.

Large selection, a little pricey.

Walmart

Lower prices.

Additional Shopping Opportunities

Walmart.com sells more than 1 million items, including many not found in stores. Site considered user-friendly and returns can be made through the site or in stores.

Amazon Marketplace gets some negative feedback with some sellers overpricing items and others charging unnecessary shipping fees.

Walmart

Walmart.com is convenient and easy to use, with many items not available in stores.

Extra Costs

Walmart.com offers site-to-store free shipping on select items, store-to-home free shipping if order totals at least $45 for qualifying items; otherwise, shipping costs imposed. Relevant sales taxes applied.

No sales tax applied for most states. Free Super Saver Shipping with minimum $25 order on select items, free two-day shipping on many items with Amazon Prime ($79/year).

Amazon

No sales tax in most states and limited shipping fees.

Return Policy

90 days with a receipt for immediate full refund; store credit or cash for less than $25 without receipt.

30 days on most items with leeway for holiday gifts, but check policy for each; order number required for return or contact customer service; return shipping charges deducted from refund and 10-15 days to process.

Walmart

Return policy is straightforward and hassle-free, say customers.

Price Matching

Ad Match Guarantee matches any advertised price at checkout; holiday shopping price matching for purchased items -- show ad and Walmart receipt and get gift card for the difference.

Only price matches on televisions from approved sites.

Walmart

Price matching guarantees are easy and convenient money savers.

Shopping Experience

Stores well organized and opportunity to inspect merchandise; some shoppers complain about crowds and slow checkout.

Shop-from-home convenience, but can't inspect item before purchase.

Amazon

Ability to avoid long lines, crowds, shopping within store hours, and the bother of going to a store make Amazon an ideal shopping experience for many.