JetBlue Airways Review

This discount airline scores high in JetBlue reviews at Viewpoints where travelers tout its competitive prices, friendly and professional staff, and very comfortable seats. Dozens of flyers who posted JetBlue reviews at Epinions agree, citing factors such as legroom and individual televisions in each seatback, willingness to work with customers when prices change or flights must be rescheduled, and a route structure that includes a good selection of direct flights and convenient departure/arrival times. A 2012 survey of the airline industry by J.D. Power and Associates commended the carrier for the cleanliness, roominess, overhead storage, and seat comfort of its aircraft. To be sure, we came across plenty of JetBlue reviews that carp about one thing or another: rude personnel, no electronic notification about delays, lost luggage with no compensation, cancelled flights with only partial refunds, and the like.

JetBlue allows passengers to check the first bag at no cost as long as it weighs less than 50 pounds. Additional luggage will cost you -- $40 for the second bag and $75 for the third -- as will extra weight. You can buy more legroom for $10-$65 (varies by flight), in-flight pillow and blanket service for $7, movies for $6, and a boxed meal for $6. Complimentary snacks and beverages are passed out on all flights and some flights offer complimentary DirecTV and XM satellite radio. Seats in JetBlue planes are 17 to 18 inches wide with 32 to 34 inches of pitch. JetBlue flies to more than 70 destinations and operates about 600 daily flights.

Aside from dozens of positive JetBlue reviews by passengers, we're swayed by the array of in-flight entertainment options, the one free bag check, and gratis drink and munchies. One drawback to this airline is the limited number of destinations (e.g., JetBlue doesn't fly the Chicago-Los Angeles route). But if your travel plans are in sync with JetBlue's, don't hesitate to book your seat.