MagicJack Plus Review


MagicJack Plus reviews are favorably disposed toward this new and improved device when stacked against the original. The older version plugged into a PC that had to stay on to receive phone service, but the Plus adapter plugs into a router instead and frees up the PC. A review at PC World equates the call quality with that of a landline -- i.e., loud and clear -- but lowers its overall appraisal due to weak customer service and support. In reviews at Amazon, users are divided. Some insist the sound is clear and strong, not quite as good as a landline but more than acceptable, and others cite delays, interference, and garbled incoming audio. About MagicJack customer service, many reviews blast the company for surprise charges and inadequate and unhelpful sales and tech support. We read comments about dropped calls and problematic reliability with the device itself (rebooting sometimes helps), but many reviewers appreciate the savings and conclude that MagicJack Plus is worth it, warts and all.

MagicJack Plus costs $70 upfront and $30 a year for unlimited calls in the U.S. and Canada, making this one of the cheapest deals around. (Your bill will be topped off by taxes and fees.) This VoIP service does not offer international calling plans, but calls from outside the U.S. to a MagicJack user here are free. MagicJack charges a one-time fee of $20 to port an existing phone number, plus an additional $10 annually after the first year of service. This service is light on free features, although the basics are there: caller ID, call waiting, voicemail, and directory assistance.

This is a cheap, mostly reliable VoIP service. Call quality is decent, although it may not always be quite as good as a landline phone, and users attest to the simple setup. MagicJack Plus is not perfect by any means, and customer service leaves something to be desired, but given its price point, it deserves a look.

Michael Sweet

Michael Sweet writes about consumer electronics. If something runs on electricity or ones and zeroes, he's interested in it. Sweet has written about PC technology and consumer electronics for 14 years.

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