Microtel Inn & Suites Review
Microtel is a tad pricier than some but garners the most consistently positive reviews and provides a solid pack of free features.
Pros: Microtel is a relative newcomer in the budget lodging segment, but reviews indicate it outshines most of the competition by a long shot. In the 2016 J.D. Power and Associates North America Hotel Guest Satisfaction Study, the chain received the highest rating for budget hotels (as it has in 14 of the past 15 years), earning 5 points out of 5 for overall satisfaction, cost and fees, facilities, services, guest room, and check-in/out. It scored 4 points for the reservation process and 3 for food/beverage. Reviews on Travelocity for a property in upstate New York, for example, assign more than 4 points each for room cleanliness, staff and service, hotel condition, and room comfort. Here and on other review sites we noted that guests seem pleased that their low expectations for economy hotels were repeatedly met and exceeded by the franchise. Many say they would definitely stay again at a Microtel.
Cons: Although some guest reviewers express disappointment with the visit, we discerned no obvious pattern in guests' comments. Customer service is the one factor that seems to prompt occasional griping directed at some properties, including several reviews on TripAdvisor of a hotel in North Carolina reporting blots such as overcharges, unwillingness to accommodate a lost wallet, and failure to respond to complaints about noise. Comments posted on the same site complain about dirty, smelly rooms at an airport location, for example. That said, the vast majority of Microtel properties garner high marks overall.
Amenities: The freebies offered by Microtel help boost its reputation. The chain provides free Wi-Fi, local and long-distance calling, continental breakfast (muffins, bagels, cereal, coffee), and fitness centers or pools at select locations. The loyalty program falls under the Wyndham Rewards umbrella. Multiple stays at Microtels can build points toward a free room at one of its swankier cousins or gift cards to select restaurants and retail outlets. Microtel offers 15 percent discounts for advance online booking, along with extra points and 10 percent rate cuts to auto club members. AARP cardholders qualify for savings of 20 percent.
Takeaway: Still a growing franchise with fewer locations (and mostly in the eastern United States) than the major budget hotel operators, Microtel provides the kind of comfort and service that make a good deal even better.