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Woman working on her laptop with a headset
Motortion/istockphoto

If Dante was writing about the circles of hell these days, there’s a decent chance he’d include a level featuring souls stuck eternally on hold, waiting just to ask one stupid question of a customer service rep but never connecting to a real, live human being. 

Readers of his hellacious tome would probably shudder in painful recognition. But there’s good news: If you’re hoping to get off that endless, awful hold, a TikTok user has a hack for bypassing the endless robotic loops.

@lizthemusicmanager #stitch with @albertpco Saves so much time!! #apctok #codsquadup #glassonion #fyp #customerservice #timesavingtips #goodtoknow ♬ original sound – Liz The Music Manager

The TikTokker says pressing zero and then the pound key three times in succession gets her through to a human in less than 2 minutes about 90% of the time. 

GalleryFood Hacks From TikTok That Live Up to Hype

She does say the hack only works for large-company call centers, but hey, aren’t those the ones putting you on hold for hours anyway? In any case, it’s worth a shot to possibly escape hold-line hell, right?

Meet the Writer

Liane Starr has contributed to outlets including the Los Angeles Times, The Hollywood Reporter, People, Budget Living, and more. She still clips coupons. You can reach her at [email protected].