The 10 Worst Banks in America

Unless you’re one of those people who has a bunch of gold and $100 bills buried in your backyard, you’re going to need to use a bank. Are big banks more trustworthy than smaller ones? How do you choose who gets your money?

JG Wentworth compiled a report on the 108 biggest banks in the U.S., using data from Google and the Federal Reserve. Want to know which ones people have had the most problems with? 

Take a look at the 10 worst banks in America, according to customer reviews.

Worst Bank: Webster Bank

Negative Keywords in Reviews: 55.9%

2nd Worst: TD Bank

Negative Keywords in Reviews: 53.1%

3rd Worst: Synchrony Bank

Negative Keywords in Reviews: 52.3%

4th Worst: Ally Bank

Negative Keywords in Reviews: 50.9%

5th Worst: Truist Bank

Negative Keywords in Reviews: 50.5%

6th Worst: HSBC Bank USA

Negative Keywords in Reviews: 49.0%

7th Worst: Discover

Negative Keywords in Reviews: 45.2%

8th Worst: Citibank

Negative Keywords in Reviews: 43.9%

9th Worst: Key Bank

Negative Keywords in Reviews: 42.5%

10th Worst: Huntington Bank

Negative Keywords in Reviews: 42.5%

What Customers Think of the Top 10 U.S. Banks

The study also took a look at the biggest banks in the country, and their approval ratings. JPMorgan led the way, with over $3.5 million in assets. Interestingly enough, the majority of these banks, save for four, have more bad reviews than good.

1. JPMorgan Chase

Consolidated Assets: $3,643,099

Positive Reviews: 38.1%

Negative Reviews: 32.1%

2. Bank of America

Consolidated Assets: $2,615,296 million

Positive Reviews: 29.1%

Negative Reviews: 43.9%

3. Citibank

Consolidated Assets: $1,760,921 million

Positive Reviews: 29.1%

Negative Reviews:43.9%

4. Wells Fargo

Consolidated Assets: $1,711,028 million

Positive Reviews: 30.7%

Negative Reviews: 41.1%

5. U.S. Bank

Consolidated Assets: $41.1 million

Positive Reviews: 41.9%

Negative Reviews: 40.6%

6. PNC Bank

Consolidated Assets: $549,324 million

Positive Reviews: 43.2%

Negative Reviews: 36.0%

7. Truist Bank

Consolidated Assets: $527,488 million

Positive Reviews: 28.8%

Negative Reviews: 50.5%

8. Capital One

Consolidated Assets: $490,573 million

Positive Reviews: 37.8%

Negative Reviews: 40%

9. State Street

Consolidated Assets: $368,219 million

Positive Reviews: 56.7%

Negative Reviews: 23.1%

10. TD Bank

Consolidated Assets: $366,507 million

Positive Reviews: 29.0%

Negative Reviews: 53.1%