It’s official: ChatGPT has entered the chat, and it’s here to stay. With the ability to handle customer service inquiries, create detailed travel itineraries, process orders, and even crack a joke or two, chatbots and artificial intelligence (AI) are revolutionizing the way we live and work.
But with great power comes great responsibility, and some jobs may soon find themselves on the chopping block as more sophisticated software and bots turn a growing number of careers obsolete. Here are 11 roles across different fields that could be replaced by AI in the near future.
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Telemarketers
AI-powered chatbots can interact with customers while providing them with accurate information about products or services, thereby reducing the need for a human workforce. Chatbots can also personalize the interaction based on each customer’s preferences and past behaviors to enhance customer experience. In short: Robots could be more efficient — and make less mistakes — than human telemarketers. (Darn you, bots.)
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Coders, Programmers, and Data Entry Clerks
Since AI software can perform data entry tasks faster and more accurately than humans, this means certain technical jobs that require programming, coding, or data entry could be largely reduced — or even eliminated. Bots can also analyze data and identify patterns that humans might not notice, allowing companies to identify what works and what doesn’t, and make efficient data-driven decisions.
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Customer Service Representatives
Hate being put on hold? Those days may soon be over. AI-powered chatbots can handle customer questions, complaints, and support tickets 24/7 without the need for human intervention. Chatbots can also use natural language processing (NLP) to understand customer queries and provide relevant answers in real-time to reduce wait times and increase customer satisfaction.
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Stock Traders or Brokers
Since AI programming can analyze market trends and provide insights for investment strategies, this could potentially impact certain jobs in finance such as stock traders, brokers, and analysts. AI can also make trades based on complex algorithms and data analysis while eliminating human biases and emotions.
Translators
With the use of AI-powered language translation software, written or spoken text can be translated faster and more accurately than human translators, decreasing the demand for this workforce. This technological innovation can help provide businesses with the ability to communicate effectively with international customers and partners, potentially lessening the challenges that come with language barriers.
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Accountants and Bookkeepers
I’ve always thought of number-crunching and taxes as something best left up to the experts. But is that true, or is TurboTax just really good at stressing us out? Believe it or not, AI can automate complex accounting tasks like data entry, bookkeeping, and financial analysis more effectively than humans can. This can lead to more accurate financial reporting and analysis, as well as reduced overheard costs for businesses and increased efficiency when it comes to filing taxes.
Insurance Underwriters
The ability of AI to analyze large amounts of data is a game-changer in the field of insurance, Andy Breen, senior vice president of digital at Argo Group, told Business News Daily. With advanced algorithms, AI can sift through complex data sets such as an insurer’s social media, Yelp reviews, and other abstract sources of information to identify patterns, predict future trends, and assess potential risks.
Cashiers
Self-checkout machines and AI-powered systems are transforming the retail industry by providing a faster and more efficient checkout process. Since these machines can operate 24/7 to handle transactions with minimal human intervention, businesses can save on labor costs while improving the accuracy of their inventory.
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Manufacturing and Assembly Line Jobs
AI can perform routine tasks like assembly line work, quality control, and inventory management more efficiently and accurately than human workers. This can improve production efficiency and quality, as well as reduce the risk of human errors and potential accidents or injuries.
Retail and Sales Jobs
The use of AI-powered chatbots and virtual assistants can provide customized product recommendations, answer customer queries, and help with purchases without the need for human salespeople. By using advanced algorithms in NLP, chatbots can interpret customer queries and provide personalized responses in real-time.
Truck Drivers
With the development of autonomous or self-driving trucks, there is a possibility that physical drivers will no longer be needed to operate vehicles. According to a 2022 study, approximately 90% of all highway trucking could be impacted by automation in the near future. Self-driving trucks can also operate 24/7 without requiring rest — making them not only more efficient and cost-effective, but also safer than human-driven trucks.
